Quality Management - 2071 Words

Quality Management Rasheeda Saboor 6200 Bakers Ferry Rd. #111 Atlanta, GA 30331 rsaboor3@gmail.com (404)764-6569 GSCM 588- Managing Quality Prof. Jayanta Bandyopadhyay December 14, 2014 Introduction Elan Management is a boutique firm specializing in association management located in Mableton, GA. Elan Management was established in September 2008. Homeowner association management is part of the thriving real estate industry. Elan is responsible for the daily administrative and financial affairs of 10 homeowner’s association. Elan employs 3 full-time workers year round and 7 seasonal employees in the summer months. Elan Management has been successful through the connections it has with one of†¦show more content†¦According to Schraeder, â€Å"Managers and employees should be trained in the quality initiatives the company has implemented. Employees should be a part of the process in developing methods to assist in getting other employees involved in quality improvement and acceptance.† (p.6) As I stated above, since Elan doesn’t have a quality management team, all employees should have input in the quality process. Not only will it benefit the clients that we serve but it will also increase employee morale. Although there are only 3 full-time employees, having them involved would show them that they are appreciated and their opinions are valued. According to Koontz, â€Å"the process of collaborative planning can promote networks, coordination, and buy-in that promotes implementation, even if the plan itself is not directly influential.† (p.436) So, having a bottom-up approach and including members of the entire company is beneficial overall even if it doesn’t fully result in what was expected. â€Å"The quality experience process occurs when firms (alone or with customers) deliver attributes for customers to experience and customers perceive these attributes through the lens of their measurement knowledge and motivation, emotions, and expectations.† (Golder, p.4) IncorporatingShow MoreRelatedDefinition Of Total Quality Management1946 Words   |  8 Pages Total Quality Management is the concept of processes and integration all of functions in an organization in order that to focus on quality control and approach to long-term success will continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. Nowadays, in the small business to large business, including restaurant and fast food businesses that used system quality standards to manage the organization becauseRead MoreQuality And Total Quality Management1662 Words   |  7 PagesQuality is defined by meeting customers needs. Total quality management in the company through continuous improvement of the quality of its products, services and people. (Goetsch, 2010) Quality and total quality management, the main difference is that perception and activities. (Goetsch, 2010) Here are two of the main elements of the total amount as follows: 1) Education and training: all must be trained and the staff of the organization and educated so that they work hard to do a smart job.Read MoreMeasuring the Cost of Quality Management3443 Words   |  14 PagesCASE FOR QUALITY Measuring the Cost of Quality For Management by Gary Cokins T he quality movement has used the term cost of quality (COQ) for decades. But few organizations have actually adopted a reliable and repeatable method for measuring and reporting COQ and applied it to improve operations. Is the administrative effort just not worth the benefits, or is there a deeper problem with the methodology for measuring COQ? What COQ Should Do At an operational level, quality managementRead MoreProductivity and Quality Management9708 Words   |  39 PagesIssue paper one: Productivity and Quality Management Executive Report Prepared by G.Y. 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Everyone is includedRead MoreQuality Of Quality Management Process919 Words   |  4 PagesThe Quality Management process is a set of procedures that are followed to ensure that deliverables that are produced by a team that comply with standards. The start of a Quality Management process involves setting quality levels, which agree with the customer. Quality Assurance along with Quality Control Process are measured and reported to the actual quality of deliverables. Part of the Quality Management Processes are quality issues are id entified and resolved quickly. A Quality Management ProcessRead MoreThe Quality Of Total Quality Management896 Words   |  4 Pages Total quality management, also known as TQM, which is an umbrella methodology drawing on knowledge of the principles and practices of the behavioral sciences, the analysis of quantitative and non-quantitative data, economic theories, and process analysis to continually improve the quality of all processes. Three major contributors to the quality profession include: Walter A. Shewhart, W. Edwards Demings, and Joseph M. Juran, who taught the concepts of controlling the quality and managerialRead MoreQuality Of Quality Assessment And Management1313 Words   |  6 PagesQuality Assessment and Management Healthcare facilities have a legal and moral obligation to provide the high quality patient care, (Huber, 2014). The Quality Management team’s goal will be to continually strive to improve the care their organization delivers. In order for this to be achieved their must goals and objectives to work towards. The success of these goals and objectives are dependent upon The Quality Management Structure of the organization. With proper implementation and managementRead MoreQuality Management : Quality Of House Building Essay1821 Words   |  8 Pages 4.729 QUALITY MANAGEMENT QUALITY OF HOUSE BUILDING IN AUCKLAND Name : MILTON JOSEPH FRANCIS I.D. No. : 20142314 Email : itsmemilton@gmail.com Word Count : 1706 Prepared for : PROF. RAY NINOW Introduction: Substandard building work is on the ascent, with protests to the administration run Licensed Building Practitioners plan up 30 for each penny this year. The Ministry of Business, Innovation and Employment which runs the plan says more developers